Frequent Questions

we get alot of questions.

How we are handling COVID-19.

We are currently staying open, but this is subject to change as the situation evolves. We will continue to pay close attention to the CDC’s recommendations and the recommendations of the State and Local Government.

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We are sanitizing our rooms after each group

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We are wiping down frequently touched surfaces in the building between groups.

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Latex-free gloves available to anyone that wants to wear them.

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All escape rooms are private.

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All participants are required to use hand sanitizer prior to going into our escape rooms

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We are limiting group sizes to 6 players.

What is an escape room?

You and your friends have 60 minutes to work as a team to go back in time, find Blackbeard's magical key, return the Naughty list to Santa, retrieve the ancient jade guardian lion, save the world, and anything else you could imagine.

Do you have any special event bookings?

Yes, we can work with your schedule to arrange large group bookings (20 or more players) and company parties.

We can also come to you. Mobile escape room games are available, click here to learn more.

For more info, please call us at 417.208.3202

I am sick, can I play?

Absolutely not. Per our policy, if you are sick or we believe you to be sick you cannot go in our escape rooms. We sanitize our rooms, however on a busy day more than 100 people will go through our rooms. We cannot have germs that could make our other guests sick being spread throughout our rooms.

Gaming under the influence, is it okay?

Alcohol or drugs are not allowed inside the building at any time.

If you admit to/or appear to be intoxicated or under the influence of any mind-altering substance(s) you cannot go into the escape room. No refunds will be offered.

How do I book a room?

Generally, you would book from our website, click here to book now. You can also call us, message us on Facebook or by email, or stop by if we are open. All bookings are paid for in advance to reserve. 

Do you have Gift Cards?

Yes.  You can purchase digital gift cards HERE.

What if we are going to be late?

We understand that sometimes the unexpected can happen and cause you to be late. Please call us immediately if you are going to be late, (417) 208-3202.

5 minutes after your room was scheduled to start we begin to remove time from your 60-minute experience. If you are 20 minutes late for your booking you will not be able to start and will forfeit your booking. You will not receive a refund or be able to reschedule.

IMPORTANT: If you have not booked the entire room and are paired with other guests we will only wait on you for 5 minutes before starting the room. You will NOT be allowed in the room after the game has started. You will not receive a refund or be able to reschedule.

When should I arrive?

Please arrive 10-15 minutes prior to your booking. Due to heavy demand, we must keep a tight schedule, so if you arrive late you may not receive the full 60 minutes for the game.

What should I wear?

It is always fun to see people dress for the room theme they are coming to do! But really, just be comfortable, some rooms may involve bending, crawling, twisting, etc. 

What do I need to do before I play?

When you arrive, we will verify your booking in our system.  Everyone in the group will need to sign a liability waiver before playing.  Minors under 18 yrs of age will need to have a parent or guardian sign their waiver for them either in our lobby or online from our website prior to arriving. Our staff will verify that all waivers are signed before your game can begin. 

Can I bring food or drinks in the room?

We do not allow food or drinks in the escape rooms and we do not have have a place to store these items. It is best to leave food and/or drinks in your vehicle if you are participating in an escape room.

Am I really locked in a room?

Absolutely not! Escape Joplin is an escape room by definition, but your safety is our number one priority. None of the escape room doors are locked throughout your experience. So come out and have fun, there is nothing to worry about!

How much time do I get to play?

Each escape room game can last up to 60 minutes. Some groups may "escape" or complete their objectives sooner.

Is there an age limit?

We do not have a set age limit, however, children under 12 yrs of age must be accompanied in the room by a parent or legal guardian (unless prior arrangements are made with management). Our rooms are best suited for children 10 yrs old and older.

Can my dog participate?

We do not allow animals in our escape rooms. No exceptions.

What can I bring in the room?

Nothing. All you need is your mind. We do not allow you to bring anything in the room with you, we have lockers for you to store your personal items.

still need help?

If you still have a question and can't find the answer, visit our contact page and drop us a line.

Escape Joplin is Joplin's premier escape room game experience that lets you work as a team to solve mind challenging puzzles and complete exciting objectives with your friends and family.

visit us

2640 E 32nd Joplin, Mo 64804

call us

417.208.3202

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Brand & site design by S15 Designs

© 2020 Dynamic Duo Enterprises LLC