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Frequent Questions

we get alot of questions.

so, here are some answers.

We get a lot of questions about what we do and how we do it. Here is a list of questions and answers that will help. If you dont see what youre looking for head over to our contact page and let us know what we can help with.

What is an escape room?

Your purchase is non-refundable.  We allow rescheduling with a 72-hour notice only. (special bookings cannot be rescheduled)

SAME DAY BOOKINGS cannot be rescheduled even in the event of inclement weather.

Do you have any special event bookings?

Yes.  We have available bookings for birthdays and company parties.

 For more info, please call us at 417.208.3202

I am sick, can I play?

Absolutely not. Per our policy, if you are sick or we believe you to be sick you cannot go in our escape rooms. We sanitize our rooms, however on a busy day more than 100 people will go through our rooms. We cannot have germs that could make our other guests sick being spread throughout our rooms.

Gaming under the influence, is it okay?

Alcohol or drugs are not allowed inside the building at any time.

If you admit to/or appear to be intoxicated or under the influence of any mind-altering substance(s) you cannot go into the escape room. No refunds will be offered.

How do I buy tickets?

Generally, tickets are purchased from our website, however, you can stop by our location and purchase tickets if we are available. We prefer to only take payment over the phone for special corporate or business events. 

Do you have Gift Cards?

Yes.  You can purchase gift tickets HERE. 

What if we are going to be late?

We understand that sometimes the unexpected can happen and cause you to be late. 5 minutes after your room was scheduled to start we begin to remove time from your 60 minute experience. If you are 20 minutes late to your booking you will not be able to start and will forfeit your booking. You will not receive a refund or be able to reschedule.

IMPORTANT: If you have not booked the entire room and are paired with other guests we will only wait on you for 5 minutes before starting the room. You will NOT be allowed in the room after the game has started. You will not receive a refund or be able to reschedule.

When should I arrive?

Please arrive 15 minutes prior to your booking. Due to heavy demand, we must keep a tight schedule, so if you arrive late you may not receive the full 60 minutes for the game.

What should I wear?

It is always fun to see people dress for the room theme they are coming to do! But really, just be comfortable, some rooms may involve bending, crawling, twisting, etc. 

What do I need to do before I play?

When you arrive, we will verify your booking in our system.  Everyone in the group will need to sign a liability waiver before playing.  Minors under 18 yrs of age will need to have a parent or guardian sign their waiver for them either in our lobby or online from our website prior to arriving. Our staff will verify that all waivers our signed before your game can begin. 

Can I bring food or drinks in the room?

We do not allow food or drinks in the escape rooms and we do not have have a place to store these items. It is best to leave food and/or drinks in your vehicle if you are participating in an escape room.

Am I really locked in a room?

Absolutely not! Escape Joplin might be an escape room by definition, but your safety is our number one priority. None of the escape room doors are locked throughout your experience. So come out and have fun, there is nothing to worry about!

How much time do I get to play?

Each escape room games can last up to 60 minutes. Some groups may "escape" or complete their objectives sooner.

Is there an age limit?

We do not have a set age limit, however, children under 12 yrs of age must be accompanied in the room by a parent or legal guardian (unless prior arrangements are made with management staff). Our rooms are best suited for children 10 yrs old and older.

Can my dog participate?

We do not allow animals in our escape room rooms. No exceptions.

What can I bring in the room?

Nothing. All you need is your mind. We do not allow you to bring anything in the room with you, we have lockers for you to store your personal items.

still need help?

If you still have a question and can't find the answer, visit our contact page and drop us a line.

Escape Joplin is Joplin's premier escape room game experience that lets you work as a team to solve mind challenging puzzles and complete exciting objectives with your friends and family.

visit us

2640 E 32nd Joplin, Mo 64804

call us

417.208.3202

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© 2019 Dynamic Duo Enterprises LLC   |  Brand & site design by S15 Designs

Brand & site design by S15 Designs

© 2019 Dynamic Duo Enterprises LLC

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